If the mailbox will not open for you, contact the Help Desk for assistance.Nowadays, more and more businesses rely on inter-department collaboration and communication. If you're not sure if you have permissions to a shared mailbox, simply email the ATUS Help Desk to verify that you have access to that mailbox. If it was recently created, there may be a delay between when the inbox is created and when it's in a fully usable state. If you can access the mailbox using a Web browser, try removing the mailbox and re-adding it to Outlook. If you are not able to access a shared mailbox in the Outlook client:įirst try to open the mailbox using a Web browser as described below. The Outlook app for iOS and Android allows you to add a shared mailbox from the settings.
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